Cancel your subscription first. Deleting your DashTalk account does not cancel an active Pro or Elite subscription — that is billed by Apple or Google, not by us, and it will keep renewing until you cancel it in your store settings. See step 1 below.

Step 1 — Cancel any active subscription

If you have a Pro or Elite subscription, cancel it before deleting your account:

iPhone or iPad — Settings → tap your name → Subscriptions → DashTalk → Cancel Subscription.
Android — Play Store → profile icon → Payments & subscriptions → Subscriptions → DashTalk → Cancel.

You keep access until the end of the period you have already paid for. Full details are in our Refund & Cancellation Policy.

Step 2 — Request account deletion in the app

Open DashTalk and go to Profile → Account → Delete Account, then confirm your request. This submits an account deletion request. Contact privacy@dashtalkai.com if you need help checking its status.

Important: If you want your account to remain closed, avoid signing back in while your request is pending. Contact us if you need to change or withdraw your request.

If you can't open the app

Email privacy@dashtalkai.com from the email address on your account, with the subject line "Delete my account". If you used DashTalk as a guest without signing in, tell us the nickname you used and roughly when you last used the app so we can locate the account.

Include enough information for us to locate your account. Do not send passwords or payment card details.

Data covered by your deletion request

All conversations, including message history and companion memory.
Voice notes and recorded call audio.
Custom characters you created, and any photos or clips you uploaded to them.
Your nickname, chosen language and profile preferences.
Your account identifier and push notification token.
Any remaining Energy balance, which is forfeited and cannot be refunded or transferred.

What we keep, and why

We retain a minimal record of purchases — the transaction identifier, date and amount — where tax and accounting law requires it. This record is not linked to your conversations. Aggregated, anonymised usage statistics that cannot identify you may also remain.

How long it takes

Account removal from the active service does not by itself confirm that all retained copies have been erased. For the status of your request, including questions about retained data, email privacy@dashtalkai.com from the address associated with your account.

If you only want to delete some things

You do not have to delete your whole account to clear your history:

Clear one conversation — open the chat, tap her name at the top to open her profile, then tap Clear chat. This removes the message history from your device and from our servers, so there is nothing left for her to refer back to.
Delete the whole conversation — in the chat, tap the ⋮ menu and choose Delete Chat.
Delete a custom character — open a character you created, then choose Delete Character. This also removes the photos and clips you added to it.

For what we collect and who receives it, see our Privacy Policy.

Delete your account