DashTalk1. App Store and Google Play billing
Every purchase in DashTalk — subscriptions and Energy packs alike — is processed by Apple App Store or Google Play billing. We never handle or store your payment details, and we cannot charge or refund your card directly.
To request a refund, use your store's own process: on iOS visit reportaproblem.apple.com; on Android use your Google Play order history. The store decides the outcome under its own refund policy.
2. Cancelling a subscription
You can cancel at any time in your Apple ID or Google Play account settings. Cancel at least 24 hours before the current term ends to avoid the next renewal. Your Pro or Elite features stay active until the end of the period you have already paid for, and no partial refund is given for the unused part of that period.
Deleting the app does not cancel a subscription — it has to be cancelled in the store.
3. Energy packs
Energy is a consumable credit. Once a pack is delivered to your balance, it is treated as used and is generally not refundable. Energy does not expire, has no cash value and cannot be transferred to another account.
If you cancel a subscription or delete your account, any remaining Energy balance is forfeited and is not refunded or converted to money.
4. Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your own country. In the EU and UK, for example, you generally have a 14-day right to withdraw from a digital purchase — although that right can end once you begin using the digital content, which for DashTalk happens as soon as a subscription or Energy pack is activated. Where a statutory right applies, it overrides the general position above.
5. Problems with a purchase
If you were charged twice, did not receive Energy or Pro features you paid for, or something else went wrong, email support@dashtalkai.com with the date of purchase and your store receipt. We will investigate and, where the fault is ours, restore what you paid for or support your refund request with the store.